Shipping policy.

We ship fast from New Jersey.

We process and ship most orders within 24 hours of receiving them. From our New Jersey warehouse, you’ll receive your order in 5–6 business days with Standard shipping, or 2–3 business days with Express shipping.

Shipping rates & delivery times

• Standard shipping — FREE, 5–6 business days. Free on every U.S. order — no minimum.
• Express shipping — 2–3 business days. Rate calculated at checkout based on destination.

Where we ship

We currently ship to all 50 U.S. states, including Alaska and Hawaii. Orders to Alaska and Hawaii may take an additional 2–3 business days on top of the standard delivery window.

We do not currently ship internationally. Sign up to our newsletter to be the first to know when we expand.

Order tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your order anytime through the link in that email.

Processing time

Orders placed before 12:00 PM EST on a business day are typically processed the same day. Orders placed after 12:00 PM EST or on weekends and holidays are processed the next business day.

Lost or damaged packages

If your order is lost in transit or arrives damaged, email info@pawsndclaws.com within 7 days of the expected delivery date with your order number and a brief description (and photos if damaged). We’ll work with the carrier and either ship a replacement at no cost or issue a full refund — whichever you prefer.

Address accuracy

Please double-check your shipping address at checkout. We’re unable to redirect packages once they’ve shipped. If a package is returned to us due to an incorrect address, we’ll reach out to arrange reshipment (you cover the second shipping cost) or a refund minus original shipping.