Overview
This Privacy Policy explains how Paws & Claws (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you visit pawsndclaws.com or purchase from us. By using our website or making a purchase, you agree to the terms of this policy.
Information we collect
We collect information you provide directly to us, information collected automatically, and information from third parties.
Information you provide:
- Account info: name, email, phone number, shipping and billing address
- Order info: items purchased, payment method (we never see or store your full card number)
- Communications: emails you send us, customer support messages, product reviews
- Marketing preferences: newsletter subscriptions, SMS opt-ins
Information collected automatically:
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages visited, items viewed, time spent on site)
- Cookies and similar tracking technologies
How we use your information
- To process, ship, and track your orders
- To send order confirmations, shipping updates, and customer service replies
- To send marketing emails (only if you opted in — one-click unsubscribe in every email)
- To improve our products, website, and customer experience
- To prevent fraud and comply with legal obligations
- To respond to your questions, returns, and feedback
Who we share information with
We do not sell your personal information. We share it only with the service providers who help us run our business:
- Shipping carriers (USPS, UPS, FedEx) — to deliver your orders
- Payment processors (Shopify Payments, Stripe, PayPal) — to process payments
- Email marketing (Klaviyo) — for transactional and marketing emails
- Analytics providers (Google Analytics, Meta) — anonymized usage data
- Customer service tools — to respond to your inquiries
- Law enforcement — only when legally required
Your rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your information (subject to legal record-keeping requirements)
- Object to certain uses of your data
- Withdraw consent for marketing communications at any time
- Receive a copy of your data in a portable format
To exercise any of these rights, email info@pawsndclaws.com. We respond within 30 days.
California residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information). To exercise these rights, email info@pawsndclaws.com.
Cookies
We use cookies to keep your shopping cart working, remember your preferences, and improve site performance. You can disable cookies in your browser settings, but some features of our site may not function properly.
Data security
We use industry-standard security measures — SSL encryption, PCI-compliant payment processing, and limited employee access — to protect your information. No method of transmission over the internet is 100% secure, but we take reasonable steps to safeguard your data.
Data retention
We keep your personal information only as long as needed to provide our services, comply with legal obligations (such as tax record-keeping for 7 years), resolve disputes, and enforce our agreements.
Children
Our website is not directed to anyone under 13. We do not knowingly collect personal information from children under 13. If you believe we have, contact us at info@pawsndclaws.com and we’ll delete it promptly.
Third-party links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing information.
Changes to this policy
We may update this Privacy Policy from time to time. We’ll post the updated version on this page with a new effective date. Material changes will be communicated by email or prominent notice on our site.
Contact us
Questions about this Privacy Policy or how we handle your data?
Email: info@pawsndclaws.com